Terms and Conditions
Terms of Service
Effective date: April 1, 2025
These Terms of Service (the “Terms”) govern your access to and use of this Website, including any related agreements, services, or interactions with Discovery Embassy S.R.L. (“we”, “us”, or the “Owner”). By using this Website, you agree to these Terms in full. Please read them carefully before proceeding.
1. Definitions
Owner (or “We”)
Discovery Embassy S.R.L., a registered tour operator based in Milan, Italy, Via Aosta 4, 20155, with contact email: [email protected]. Discovery Embassy provides direct tourism services using its own personnel and assets and also sells packages that may be provided, entirely or partially, by third-party providers. “Lake Como Experiences” is the trade name under which Discovery Embassy operates and promotes its services.
This Website refers to all web pages under lakecomoexperiences.com, its subdomains, affiliated landing pages, and any content, application, software, or service made available by the Owner.
User (or “You”) indicates any natural person or legal entity using this Website.
Consumer means a User who is a natural person accessing goods or services for personal use outside their business, profession, or trade.
Business User refers to any User who does not qualify as a Consumer.
Product means a good or service offered on this Website, including both direct services and packaged experiences.
Service refers to the tourism and related experiences made available via this Website.
2. Eligibility and Requirements
To use this Website or purchase any service, you must be at least 18 years old, or the legal age of majority in your country of residence. By using this Website, you confirm that you meet the applicable legal requirements. Unless otherwise specified, these Terms apply to all Users, regardless of whether they qualify as Consumers or Business Users.
3. Terms of Use
The Website and the related Services must be used in accordance with applicable laws, these Terms, and any other contractual or informational documentation provided. Users must not violate third-party rights or misuse the Website in any way that may damage, disable or impair the service, or interfere with other Users’ access.
The Owner reserves the right to restrict access or take legal action if a User is found to engage in unlawful, abusive, or harmful behavior.
4. Content and Intellectual Property
Unless otherwise stated, all content on this Website is either owned by or licensed to the Owner. This includes text, photos, videos, graphics, and any other digital assets.
Users are not permitted to copy, reproduce, distribute, modify, or make derivative works of the Website’s content without prior written consent from the Owner, except as explicitly authorized for personal and non-commercial use. Where permission to download or share content is granted, all copyright notices and ownership acknowledgements must remain intact.
5. External Resources
This Website may provide links or access to third-party content, tools, or services. The Owner does not control and is not responsible for such external resources, including their content, availability, or accuracy. Users are advised to review the terms of those third-party platforms separately.
6. Acceptable Use
The Website and its services are intended solely for lawful and authorized use. Users must ensure their actions do not violate any laws or infringe on the rights of others. The Owner may suspend or block Users who compromise its legitimate interests or those of other Users, or who act in a way deemed abusive or harmful to the service.
7. Products and Purchasing
Some services and experiences offered through this Website are subject to payment. Full descriptions of each Product, including its features, duration, and pricing, are available during the purchase process. Prices and availability may change without notice.
Users can select their preferred services by browsing the Website, choosing options such as date, quantity, and specific characteristics. They are then prompted to provide contact details, payment method, and other relevant information before proceeding to checkout. Order submission signifies acceptance of these Terms and creates a binding commitment to pay.
Users will receive a confirmation email with details of the order. Rights to the purchased Product or Service are only granted once full payment is received by the Owner.
8. Delivery and Fulfillment
The fulfillment of each service or experience occurs within the timeframe indicated on the Website or communicated during the booking process. For international services, Users are responsible for ensuring they hold valid documentation, including identification, visas, or health certificates as required.
9. Cancellations and Refunds
The cancellation policy applicable to each Product or service may vary depending on the specific experience, purchase channel (such as the Website, B2B agreements, or affiliates), and will be explicitly presented during the checkout process and in the booking confirmation email. For corporate or partner bookings, Users may refer to [email protected] for tailored cancellation conditions.
10. Additional Boat Tour Policies
Reservations for boat tours are considered final only upon receipt of full payment. Expressing interest or requesting a slot does not guarantee the booking. Customers may indicate a preferred boat model during the booking process, but availability may require assignment of a similar model depending on operational circumstances.
For transfer services, the boat will wait at the designated meeting point for a maximum of 15 minutes past the scheduled departure time. After this, the boat will proceed with its itinerary, and the service will be considered fulfilled, with no refunds applicable.
In cases of adverse weather that may compromise safety, the captain reserves full authority to cancel or postpone the service. Should this occur, the User will be entitled to reschedule or receive a full refund. However, mild rain, overcast skies, or cool temperatures do not qualify as grounds for cancellation.
11. No-show and Late Arrival Policy
Unless otherwise specified for a specific service, failure to arrive at the designated time and location for an experience will be considered a no-show. In such cases, the service will be deemed completed and no refund will be issued. It is the User’s responsibility to ensure timely arrival and to follow any instructions communicated via email or provided during the booking process.
12. Force Majeure
The Owner shall not be held liable for any failure or delay in performance resulting from causes beyond its reasonable control. These include, but are not limited to, acts of God, weather conditions, natural disasters, pandemics, government restrictions, labor strikes, power outages, internet failures, or similar unforeseen events. In such cases, the Owner may suspend or cancel affected services without incurring liability.
13. Insurance Disclaimer
The Owner does not provide travel insurance and assumes no responsibility for costs arising from illness, injury, delays, or cancellations that are not directly attributable to its services. Users are strongly encouraged to obtain appropriate personal travel insurance to cover unforeseen circumstances.
14. Liability and Waiver
By participating in any of the services offered through this Website, Users acknowledge the inherent risks of outdoor activities, food tastings, and group excursions. Users affirm they are in adequate health and physical condition to join the experience.
The Owner disclaims all warranties, express or implied, related to the use of this Website and its content. The services and content are provided “as is” without guarantees of uninterrupted access or freedom from errors.
Users agree to release and hold harmless Discovery Embassy S.R.L., its staff, partners, and affiliates from any claims, injuries, or damages resulting from participation in any experience. Users also authorize the use of their image, name, or likeness in promotional materials, without compensation or further approval.
15. Service Interruptions
The Owner may temporarily suspend access to the Website or Services for reasons including maintenance, technical updates, or unforeseen events beyond its control. In case of permanent discontinuation of the Service, the Owner will make reasonable efforts to notify Users and enable them to recover any relevant data or documentation.
16. Intellectual Property
All trademarks, content, and proprietary information on this Website are protected by intellectual property laws and remain the exclusive property of the Owner or its licensors. Unauthorized use or reproduction is strictly prohibited.
17. Modifications to Terms
The Owner reserves the right to update or modify these Terms at any time. Continued use of the Website after such changes constitutes acceptance of the updated Terms. Users who do not agree with the modifications must cease using the Service.
18. Assignment
The Owner may transfer or assign any of its rights or obligations under these Terms without prior notice. Users may not assign their rights or obligations without written consent from the Owner.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of Italy. Any disputes shall fall under the exclusive jurisdiction of the court of Como, except where otherwise provided for European Consumers or residents of Switzerland, Norway, or Iceland.
20. Dispute Resolution
We encourage Users to contact us directly in case of complaints or disputes. Issues should be described in detail and sent to the Owner via the contact information below. We will respond to all complaints within 30 days.
For questions or assistance, please contact us:
Email: [email protected]
